Brian Day

About Brian Day

I’ve never thought of myself as a traditional seller. Rather than focusing simply…

Experience

1. Solutions Architect - Call Center & Telephony App Developer

   NSP

   Mar 2024 — Present · Lehi, UT, US

   Solutions Architect - Call Center & Telephony App Developer will work with IT and business partners to help deliver high-quality and well-tested Telephony systems and software that meets the needs of so many.Responsibilities and Duties• Serves as the subject matter expert in key areas with a broader background in technical solutions and technical support• Analyzes customer needs, issues, and interests to formulate a strategy that will achieve business objectives• Keeps current on industry changes, and communicates with customers to provide current information with products and services, and continually works to improve techniques and knowledge• Provides ownership of Technical Solution Deliverables. These could include:• Participating in Discovery and Documentation of Business Requirements• Coordinating with Call Center resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements• Participating in Solution/Delivery Assurance and Services Handoff MeetingsQualifications:• Highly proficient with Excel, Word, and Visio. Skill in communicating ideas and specifications both written and verbally.• Must be detail-oriented, highly organized and have superior quality standards.• Subject matter expertise related to SIP and Cloud based Services and architectures• Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP• Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.• Multi-channel knowledge regarding SMS, Chat, Web, Social Media.• Able to manage multiple simultaneous work assignments.• Ability to handle multiple priorities and demands in a fast-paced environment.• Ability to program technical scripts and call flows to facilitate business requirements and requests

Education

• Colorado State University

  Bachelor of Science - BS, Applied Human Science - Wellness Management

  1985 — 1999

Skills

• Contact Centers
• Word
• Pre-Sales
• Vendor Management
• Video Conferencing
• Professional Services
• Customer Service
• Excel
• Tdm
• Visio
• Network Design
• Sip Trunking
• Customer Satisfaction
• Ivr
• Process Improvement
• Account Management
• Wireless
• Mpls
• Disaster Recovery
• Acd
• Troubleshooting
• Call Center
• Enterprise Software
• Customer Relations
• Managed Services
• Project Management
• Avaya Ip Telephony
• Unified Communications
• Wireless Networking
• Cisco Technologies
• Ethernet
• T1
• Direct Sales
• Wan
• Voip
• Telephony
• Solution Selling
• Microsoft Office
• Avaya
• Call Centers