Dax Patel

IT Specialist @Canadian Mental Health Association Peel Dufferin

Brampton, ON, CA

Provided support to over 100+ staff by deploying and refreshing 100+ Windows laptops and 80 iPhones, resolving user issues through TeamViewer remote tools and ZOHO ITSM Software, managing user accounts and access via Microsoft Entra ID, all while maintaining consistent response times and user satisfaction.• Improved team efficiency by creating 10+ user-friendly guides for OneDrive backup, browser sync, Outlook calendar issues, and on-call procedures; led the automation of new hire, department transfer, and offboarding processes using Power Automate, Forms, and Excel—saving hours of manual effort each week and reducing onboarding turnaround by 30%.• Contributed to secure and streamlined operations by coordinating SharePoint team migrations, pushing app deployments via Intune, and supporting MFA, Conditional Access, BitLocker, and mobile device compliance—ensuring stronger endpoint security across the organization.

Sheridan College

Diploma