Dax Maye

About Dax Maye

With over 20 years of experience in the Communications Industry, I am a highly experienced and accomplished professional who leads teams to achieve exceptional results. A deep-seated passion for providing unparalleled customer service is at the core of my leadership style. I am proud to have consistently achieved outstanding levels of customer satisfaction throughout my career.My core competencies lie in my ability to build and maintain strong customer relationships, manage accounts with precision and efficiency, and develop and mentor teams to reach their full potential. I am also skilled in providing effective training and facilitating professional growth, enabling individuals and groups to thrive and succeed in their roles.

Experience

1. Supervisor

   Hackensack Meridian Health

   Oct 2024 — Present · Edison, NJ, US

   Supervisor, Patient Access Center – Digital EngagementHackensack Meridian HealthOversee digital engagement operations within the Patient Access Center, leading a team responsible for delivering efficient, compassionate, and technology-driven support across chat, email, SMS, and web-based platforms. Ensure high-quality digital interactions that enhance patient access, streamline communication, and support HMH’s digital transformation initiatives.Key Achievements & Responsibilities:Supervise daily digital engagement activities within the Patient Access Center, ensuring service-level targets are consistently met.Lead, coach, and develop digital engagement specialists to deliver exceptional patient service and maintain high-quality standards.Manage digital queues, allocate resources, and optimize workflows for peak efficiency across all communication channels.Analyze KPIs, quality metrics, and operational trends to drive improvements in patient experience and team performance.Partner with IT, Marketing, Patient Experience, and operational leadership to enhance digital tools, support automation, and expand self-service capabilities.Ensure strict HIPAA compliance and expertly handle escalated issues with professionalism and empathy.Assist in implementing new digital platforms, upgrades, and process improvements that advance patient access and engagement.Support organizational initiatives to increase digital adoption and improve the patient journey across all touchpoints.

Education

• University of the West Indies

  English Language and Literature

  1998 — 2001

• Jamaica College

  Pre-Law Studies

  1996 — 1998

Skills

• Project Management
• Event Management
• Team Leadership
• Marketing Communications
• Microsoft Office
• Sales
• Strategic Planning
• Market Research
• Microsoft Technologies
• Online Advertising
• Business Development
• Digital Marketing
• Entertainment Management
• Public Relations
• Leadership
• Online Marketing
• Business Strategy
• Event Planning
• Marketing Strategy
• Social Media
• Production Managment
• Sales Management
• Social Networking
• Marketing Management
• Production Management
• Strategy
• Project Planning
• Team Building
• Management
• Entrepreneurship
• Social Media Marketing
• Customer Service
• Microsoft Excel
• Advertising
• New Business Development
• Marketing