Dawud al-Hadad
L3 IT Infrastructure Support @Mr. Cooper
Signup · Get unlimited contacts
WORK HISTORY
L3 IT Infrastructure Support @Mr. Cooper
US
Provide white-glove IT assistance to C-level executives and senior staff, ensuring rapid resolution and minimal disruption- Configure, maintain, and troubleshoot Mac systems, ensuring compatibility with enterprise infrastructure- Deploy, manage, and monitor macOS devices using Jamf Pro. Create policies, configuration profiles, and smart groups to streamline operations- Implement and enforce security protocols (e.g, Zscaler, Crowdstrike, antivirus tools) while maintaining user experience- Serve as Tier 3 escalation for desktop issues, diagnosing complex problems across hardware, software, some network layers- Create user guides, technical documentation, and deliver training sessions tailored to executive users and IT staff.
EDUCATION
Neumann Institute of Technology
Computer Systems Hardware/Software Repair
SKILLS
ABOUT DAWUD AL-HADAD
Solutions-oriented Technical Engineer with 16 years of success in identifying, evaluating…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.