Dawud al-Hadad

About Dawud al-Hadad

Solutions-oriented Technical Engineer with 16 years of success in identifying, evaluating…

Experience

1. L3 IT Infrastructure Support

   Mr. Cooper

   Nov 2021 — Present · US

   Provide white-glove IT assistance to C-level executives and senior staff, ensuring rapid resolution and minimal disruption- Configure, maintain, and troubleshoot Mac systems, ensuring compatibility with enterprise infrastructure- Deploy, manage, and monitor macOS devices using Jamf Pro. Create policies, configuration profiles, and smart groups to streamline operations- Implement and enforce security protocols (e.g, Zscaler, Crowdstrike, antivirus tools) while maintaining user experience- Serve as Tier 3 escalation for desktop issues, diagnosing complex problems across hardware, software, some network layers- Create user guides, technical documentation, and deliver training sessions tailored to executive users and IT staff.

Education

• Neumann Institute of Technology

  Computer Systems Hardware/Software Repair

  2000 — 2001

Skills

• Instructional Design
• Learning Management Systems
• Needs Analysis
• Addie
• Scorm
• Distance Learning
• Servers
• Networking
• Joomla
• Blended Learning
• Technical Writing
• Html
• Software Installation
• Sccm System Center Configuration Manager
• Captivate
• Technology Integration
• Educational Technology
• Computer Hardware
• Moodle
• Webinars
• Microsoft Office
• Instructor-Led Training
• Visio
• Teacher Training
• Technical Training
• Staff Development
• Training
• Sharepoint
• Testing
• Troubleshooting
• Desktop Optimization
• E-Learning
• Os X
• Instructional Technology
• Mac Os X
• Mobile Learning
• Windows Vista
• Windows 7
• Hardware
• Software Documentation