Dawson B
Guest Service Representative at Cleveland Browns
- Role
- Guest Service Representative at Cleveland Browns
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Dawson B
I am a student at the University of Akron currently studying Sports Business with a minor…
Experience
Guest Service Representative
May 2021 — Present · Cleveland, OH, US
ServPro Field Seat Club: •Provide exceptional hospitality and customer service to high-profile clientele, including corporate guests, VIPs, and sales partners, in the exclusive SERVPRO Field Seat Club.•Ensure a premium gameday experience by assisting guests with seating, amenities, and special requests.•Collaborate with sales and service teams to enhance client relationships and maintain a professional, welcoming environment.•Manage and resolve guest inquiries or concerns promptly, ensuring a seamless experience.•Uphold stadium policies and procedures while maintaining discretion and professionalism in a high-energy, fast-paced environment.Essential Functions:• Greet and welcome guests as they enter FirstEnergy Stadium.• Provide excellent customer service to enhance the fan experience.• Proactively assist guests with any questions or concerns they may have.• Understand and enforce all FirstEnergy Stadium policies and procedures.• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.• Must be attentive to guests\' needs, have full knowledge of all policies, services, and facility locations.• Report any and all incidents to Supervisor.• Thank guests for attending as they leave.
Education
The University of Akron
Bachelor of Business Administration - BBA, Sport Business, Professional Selling
2020 — 2025
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