Dawood A.

WORK HISTORY

EDUCATION

ABOUT DAWOOD A.

I possess a deep passion and connection with the technology industry that I have chosen to develop my career in; particularly as my strongest strengths lay in the fact that I am an observant, avid and dedicated learner. Throughout my diverse experiences within employment and education, I have developed a profound aptitude for interpersonal, organisational and problem-solving skills. I am articulate, creative and highly motivated, with sound analytical and reasoning skills. I work well within and lead a team as I convey my ideas clearly, professionally and persuasively; whilst also providing support and structured feedback. I am honest, and reliable and respond positively in the face of challenges and high-priority deadlines. I consistently strive for success and to further develop my abilities. My current role as an accomplished and driven Service Delivery Manager with a leading communications provider has facilitated my development of many key skills such as organisation, working within a multi-disciplinary team whilst under immense pressure, and exceptional communication skills with internal and external stakeholders.Key Skills• High-Pressure Situations• Microsoft Office• Teamwork• Networks/Infrastructure • Service Management• ServiceNow• Major Incident Management• Problem-Solving • Customer Responsiveness• Coaching and mentoring• ITIL Foundation Certificate in IT Service Management