Dawn Zerbs
Strategy & Development Director @Band Of Angels
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WORK HISTORY
Strategy & Development Director @Band Of Angels
Kansas City, MO, US
I am a Friends and Funds Raiser for the best non-profit in the world. We are in the business of spreading joy using music as an instrument.
EDUCATION
The University of Chicago Booth School of Business
MBA, Strategic Management, Organizational Behavior, Entrepreneurship, and Accounting
Nebraska Wesleyan University
Bachelor of Arts, Communication and Music
SKILLS
ABOUT DAWN ZERBS
I serve as Strategy & Development Director for Band of Angels. BOA connects kids with music to make their lives better. We believe students — regardless of financial situation — deserve access to music education. We match deserving students with instruments and music camps thanks to the generosity of others. STRENGTHS• Listening• Inspiring teams• Getting stuff doneSKILLS• Leading and measuring marketing, client experience, communication, and employee engagement campaigns• Implementing CRM and other technologies• Qualitative and quantitative research• Developing strategic leadership communication platforms• Inspiring teams to achieve results• Leading through transitions and change management• Aligning the organization toward common goals• Attracting and developing people• Building financial, operations, sales, marketing, and KPI/Scorecard reporting processes and systems• Data reporting, analysis, and interpretation• Designing and facilitating strategic planning processes• Mobilizing cross-functional teams• Optimizing complex processes, administration, and operationsEXPERIENCEEntrepreneurial Executive | Record of growing revenue, leading cross-functional initiatives, and developing people and strong cultures.| Relationship Builder• Led strategy, organizational change management, and implementation roadmap for 5-year growth plan that doubled revenue from to in 3.5 years – 1.5 years ahead of plan• Executed the operations, strategy, and change management process for redesigning the sales and delivery processes in 135 consumer bank branches resulting in a 10-point increase in Net Promotor Score (NPS) and 50% sales lift• Guided executive team to streamline enterprise-wide initiatives from 47 to 7 to focus on top priorities and led strategy and execution for first measured marketing campaign which resulted in over $2MM of new commercial business• Founded C-Suite Advisory firm in 2017 to help businesses (profit and non-profit) clients with strategic planning and executive coaching
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