Dawn Sweeney
Holistic Learning & Development leader | Strategic consultant | Diversity & Inclusion activist | Customer and employee experience champion... and I know a thing or two about insurance!
- Role
- Director Ii, Learning & Development at Liberty Mutual Insurance
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Dawn Sweeney
I have dedicated my career to the development of insurance industry professionals through facilitating learning, leadership, mentoring and coaching. I lead high-performing learning design and delivery teams to create engaging and impactful learning experiences while improving performance and business outcomes. I strive to be a valued partner and consultant to my business colleagues and contribute positively toward desired results. In addition to program management and my passion for leading colleagues, I come alive in the classroom, both virtual and in-person. I have a variety of professional experience focused on sales, marketing, claims, service centers, and business development in insurance and consumer products. Specialties: Learning and development leadership (instructional design and delivery), coaching and mentoring, program management, curriculum & program design, learning curation, engaging and impactful facilitation, consultative sales skill-building, quality analysis and trend identification, as well as an in-depth knowledge of insurance products, sales and service.
Experience
Director Ii, Learning & Development
May 2023 — Present · Seattle, WA, US
Education
Purdue Global
Organizational Leadership
Skills
- Blended Learning
- Sales
- Customer Service
- Instructor-Led Training
- Leadership
- Soft Skills
- Needs Analysis
- Personal Development
- Instructional Design
- Training Delivery
- Insurance
- Training
- Coaching
- Program Management
- Training Facilitation
- Customer Service Training
- Public Speaking
- Employee Training
- Mentoring
- Claim
- Property & Casualty Insurance
- Interviews
- Claims
- Umbrella Insurance
- Claims Management
- Team Building
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