Kristen Dawn Seefus
Team Lead-Collections at PenFed Credit Union
- Role
- Team Lead-consumer Collections & Deceased Estates Collections at PenFed Credit Union
- Location
- Bellevue, NE, US
- LinkedIn followers
- 500 followers
About Kristen Dawn Seefus
Experienced Call Center Manager with a demonstrated history of working in the financial services industry. Skilled in Workforce Management, Contact Centers, Management, Community Organizing, and Executive Administrative Assistance. Strong finance professional graduated with a 4.0 GPA, Bachelor of Science - in Business in March 2020, from Bellevue University. Graduated with honors from Metropolitan Community College with Associates Degree in General Studies, and two career certificates; Customer Service Management and Customer Service Representative.
Experience
Team Lead-consumer Collections & Deceased Estates Collections
Mar 2022 — Present · Omaha, NE, US
Manage team of Consumer Collection Counselors and Deceased Estate Collection Counselors in their day to day standard work, staff development and improvement activities.*Lead daily management and process improvement events to achieve and sustain departmental goals while constantly looking to improve these goals.*Organize and supervise activities of collections staff to include scheduling and monitoring work flow and reviewing performance.*Exercise sound judgment in issuing credits and making exceptions to policies to maintain high levels of member satisfaction.*Conduct one-on-one coaching sessions to ensure the success and development of the Collection Counselors.*Responsible for developing and implementing motivational contests and incentives.
Education
Harry A Burke High School
General
1984 — 1987
Bellevue University
Bachelor of Science - BS, Business
2018 — 2020
Metropolitan Community College
Associate of Science - AS
2017 — 2018
Skills
- Credit
- Mortgage Lending
- Financial Analysis
- Event Planning
- Community Organizing
- Management
- Team Building
- Team Motivation
- Customer Service Management
- Mortgage Servicing
- Training
- Executive Administrative Assistance
- Supervisory Skills
- Events Coordination
- Financial Risk
- Credit Analysis
- Customer Service
- Staff Supervision
- Loans
- Banking
- Risk Management
- Credit Risk
- Finance
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