Dawn Santos
QA Analyst @Rhode Island Medical Imaging
- Role
- Quality Assurance Analyst at Rhode Island Medical Imaging
- Location
- Coventry, RI, US
- LinkedIn followers
- 500 followers
About Dawn Santos
Sterling Connect Enterprise, Sterling File Gateway,ITX/ITXa (formerly WTX) software* Testing, Setup & Problem Resolution for Paperless Providers with EDI formats (HIPAA x12 - 837 Institutional, 837 Professional, 837 Dental, 270/271 Eligibility Requests, 276/277 Claims Status Requests, 835 Remittance, 834 Group Enrollment/changes and 278 Authorizations, 277 CA Unsolicited Claims status)*34 years Healthcare Payer EDI Operations Blue Cross Blue Shield, Support of all EDI Trading Partners/ Testing/ Setup/Production Support* EDI SME for troubleshooting batch & realtime transactions, opening Incidents and Change Requests * Mentoring new staff and team mates on problem resolution* Excellent communication skills with internal and external vendors* Blue Exchange, Federal Employee Program, Interplan processing
Experience
Quality Assurance Analyst
Dec 2025 — Present · US
Education
University of Rhode Island - College of Business
Bachelor of Science - BS, Marketing
Skills
- Data Analysis
- Crystal Reports
- Hipaa
- Outlook
- Healthcare
- Troubleshooting
- Microsoft Office
- Quality Assurance
- X12
- Vendor Management
- System Administration
- Leadership
- Systems Analysis
- Medicare
- Requirements Gathering
- Insurance
- Lotus Notes
- Access
- Healthcare Industry
- Project Management
- Business Analysis
- Business Intelligence
- Healthcare Information Technology
- Call Center
- Process Improvement
- Requirements Analysis
- Databases
- Team Building
- Customer Service
- Cobol
- Health Insurance
- Managed Care
- Claim
- Analysis
- Medicaid
- Visio
- Quality Center
- Disaster Recovery
- Windows
- Db2
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