Dawn P. Boland
Vice President, Global Customer Care and Education
- Role
- Vice President, Global Customer Care and Education at ADI Global Distribution
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Dawn P. Boland
An accomplished and growth-focused executive with extensive experience in all facets of customer experience leadership within the financial and technology industries. Expertise in achieving and exceeding goals by implementing well-planned practices. Astute at introducing creative, effective marketing/sales solutions and initiatives to propel the achievement of organizational goals and realize improved customer retention and profit enhancement. Skilled at ensuring positive customer experiences by proactively managing and growing customer relationships. Excels at engaging with existing clients and attracting new ones to generate new and repeated business. Level-headed professional, adept at leading and mentoring top-performing teams – partner services, technical support, education, and customer success teams.
Experience
Vice President, Global Customer Care and Education
Jul 2024 — Present · Charlotte, NC, US
Oversee the strategic direction, leadership, and development of Snap One’s global Technical Support, Customer Care, and Education teams, along with ADI’s global Customer Care organization.
Education
University of Phoenix
Business Administration and Management, General
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