Dawn M. Keating
Client Solutions @Personify Health
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WORK HISTORY
Client Solutions @Personify Health
US
Oversee the documentation, submission, tracking, communication, and monitoring of client program requirements after implementation/launch, whether for new logos or cross/upsell initiatives.• Collaborate with clients to align program needs with the most operationally efficient delivery options.• Foster strong relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services) to ensure timely execution of client deliverables.• Provide detailed reporting using internal tools and systems.• Assist in member service delivery by addressing client-specific requests, updating training agents, and maintaining accurate documentation.• Proactively work with internal teams to ensure the swift resolution of any client technical issues.• Demonstrate proficiency with key tools essential to responsibilities, including Salesforce, Appian, GenAdmin, Gainsight, MicroStrategy, JIRA, and Confluence.
EDUCATION
Baylor University
B.S.
SKILLS
ABOUT DAWN M. KEATING
Dynamic fitness professional and educator with leadership experience in the fields of…
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