Dawn Green
IT Operations Manager @City of Burlington, NC
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WORK HISTORY
IT Operations Manager @City of Burlington, NC
Burlington, NC, US
Created a cooperative, effective, and efficient team environment-Overcame challenges of hair-on-fire issues making getting projects and tasks completed by organizing:*HD Tickets, usage and analytics *Project management training, tools, procedures, and processes *Building team cooperation, documentation, and cross training-Recommended and created change control process, procedure and documentation with CCB for the enterprise-Empowered team to take on leadership roles for projects and decision-making regarding standards-Joined the ECPI advisory board to mentor externs and aide in helping local college for IT needs-Obtained North Carolina\'s CGCIO certification-Joined the Membership team for NCGLISA-Co-organized Regional NCGLISA mini-training regarding DR for IT
EDUCATION
University of South Carolina
BS, Major - Computer Science, Minor - Business Administration
Webster University
Masters, Management
Webster University
Master, Business Administration
SKILLS
ABOUT DAWN GREEN
I managed groups from different departments to assist with getting a common goal and…
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