Dawn Lyons

IT Field Services Coordinator

Role: IT Field Services Coordinator at CrossCountry Mortgage, LLC
Location: Cleveland, OH, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Dawn Lyons

Telecommunications Analyst with twelve years hands-on experience with the Avaya PBX, Predictive Dialer and voice communication technologies which handled calls annually. This included contract negotiations, billing reconciliation, user training, and day-to-day operations. Self-motivated, creative thinker, who is efficient and effective in pursuing new challenges to strengthen and enhance productivity.Specialties: Avaya Site Administration, Avaya Call Management System (CMS), Avaya Predictive Dialer, NICE, Wireless Devices, backups, documentation and report analysis, budget conscious, accounts payable, administrative support, purchasing, billing, troubleshooting and problem solving, team player.

Experience

IT Field Services Coordinator
CrossCountry Mortgage, LLC
Feb 2019 — Present

Education

Euclidian Beauty College
Cosmetology License
1977 — 1978

Skills

Disaster Recovery
Call Center
Cisco Technologies
Vendor Management
Switches
Software Documentation
Avaya
Telecommunications
Windows 7
Access
Avaya Pbx
Active Directory
Xp
Windows Server
Ccna
Recruiting
Voip
Administrative Assistants
Help Desk Support
Blackberry Enterprise Server
Data Center
Customer Service
Technical Support
Business Analysis
Nice
Avaya Cms
Call Centers
Visio
Management
Crm
Troubleshooting
Telephony
System Administration
Customer Satisfaction
Training
Sharepoint
Testing
Voice Mail
Avaya Predictive Dialer
Microsoft Exchange

Contact information

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Work email
•••••@crosscountrymortgage.com
Personal email
•••••@•••••.com
Direct dial
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Current company

CrossCountry Mortgage, LLC

Financial Services · 6.6K employees · Founded 2003 · E Cleveland, Ohio, United States

Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.  Fast forward to years later and we’ve done just that — and became America’s #1 Retail Mortgage Lender.  Because here, we do much more than lend — we lead. Community is everything Our vision is to become the most referred mortgage lender in every community we serve — and make a difference in the neighborhoods where you work and live. More than a team With such lofty ambitions, we know the importance of the individuals who call CCM home. When you work with us, you’re joining more than 7,000 doers, innovators and mortgage makers. We’re dedicated to getting it done We tirelessly advocate for our clients and communities. By making every mortgage feel like a win, we can help our clients truly feel at home. Be the difference maker We’re proud of our philanthropic efforts and partnerships, and you’ll see them at the forefront of our work. Programs like CCM Cares show our dedication to making a difference by directly impacting the people and places in our communities. Connected by culture, proven by performance We’re endlessly motivated, not only by our mission, but by the people around us and values we share. From branch-sponsored community events to our annual Sales Rally, we like celebrating wins of all sizes. NMLS3029 Equal Housing Opportunity

crosscountrymortgage.com

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