Dawn K. Smith
Training Lead Consultant | Instructional & eLearning Manager
- Role
- Vice-president, Training Manager, Corporate & Investment Bank, Public Sector Receivables Operations at JPMorganChase
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Dawn K. Smith
Training and development professional with extensive knowledge in instructional design…
Experience
Vice-president, Training Manager, Corporate & Investment Bank, Public Sector Receivables Operations
Oct 2021 — Present · Chicago, IL, US
Oversee a team of trainers, training developers and technical writers to deliver training and documentation solutions to the lockbox operations across various states. Manage new hire and cross training delivery to accommodate the fluctuation of staffing needs. Plan training capacity and specific solutions according to business priorities and adjust swiftly to changing priorities and comply with internal and external audit requirements. Design operations learning and development plans for all levels of staff regarding technical and leadership skills. Assist with modernization of training approach to incorporate new tools and techniques.
Education
University of Illinois, Urbana-Champaign, IL
Bachelor of Arts (B.A.), Political Science and Communications
1987 — 1991
DePaul University, Chicago, IL
Master of Arts (M.A.), Corporate Communications
1995 — 2000
Roosevelt University
Master of Arts (MATD), Training & Development
2017 — 2019
Skills
- Instructional Design
- Snagit
- Management
- Project Management
- Mentoring
- Process Improvement
- Program Management
- Needs Analysis
- Training
- Leadership Development
- Public Speaking
- Microsoft Publisher
- Adobe Connect
- Customer Service
- Microsoft Word
- Captivate
- Instructor-Led Training
- Leadership
- Microsoft Excel
- Powerpoint
- Microsoft Office
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.