Dawn Kirspel

About Dawn Kirspel

I believe that extraordinary customer experience elevates a brand. This level of CX requires a results-oriented strategy, clearly defined goals, and an enthusiastic team of motivated employees. I founded 360CX, LLC in 2021 to bring this unique approach to individuals and organizations who want to provide extraordinary CX.With a background in customer satisfaction measurement and research, I am passionate about CX and EX. I bring a unique perspective to the work we do at 360CX by reminding clients the EX = CX and CX is what brings value to your brand.

Experience

1. Business Coach

   Extraordinary Energy Coaching

   Feb 2022 — Present

   Helping new coaches find their entrepreneurial mindset to create the coaching business of their dreams!

Education

• Full Sail University

  Bachelor of Science (BS), Digital Marketing

  2011 — 2013

• Rutgers University

  Bachelor's degree, Economics

  1998 — 2002

Skills

• Operations Management
• Crm
• Employee Training
• Strategy
• Spss
• Customer Retention
• Surveying
• Call Centers
• Benchmarking
• Leadership
• Quality Monitoring
• Analytics
• Vendor Management
• Increasing Roi
• Social Media Measurement
• Management
• Team Building
• Cross-Functional Team Leadership
• Market Research
• Strategic Planning
• Customer Satisfaction
• Process Improvement
• Customer Engagement
• Survey Design
• Customer Experience
• Business Process Improvement
• Wordpress
• Customer Service
• Employee Engagement
• Search Engine Ranking
• Contact Centers
• Bpo
• Hiring Employees