Dawne Whitehead

Account Director @BT Group

GB

I’m a customer centric, strategic and passionate Account Director at BT with a Retail Systems Specialist knowledge. I have strong customer relationships and leadership stakeholder management skills. I’m flexible with an entrepreneurial,\'can do\' attitude and with the tenacity to get things done in complex organisations. I have extensive in depth knowledge of retail having worked in a retail sales business development role for over 20 years.At BT Expedite I’m responsible for developing one of our largest retail accounts whilst managing a team to deliver new business growth.Prior to BT, I held Account Management roles at Fujitsu and Cybertill before joining BT in 2008.Specialties: Customer Relationship Account Management at a senior board level, Business development for - Store Solutions, CRM, Retail Business Services Development, Infrastructure Cloud Hosting & ConsultancyBT EXPEDITE - are BT’s retail technology specialists creating and implementing IT and e-commerce solutions for retailers. We provide true omni-channel solutions to the UK’s fastest-growing and most successful High Street brands including Pets at Home, Halfords, Primark, Sports Direct, Aurora Fashions (Coast, Oasis, Warehouse), Karen Millen, Primark, Mothercare, New Look, Thomas Pink and WH Smith. We combine technology with best practice and take care of everything from planning and implementation to staff training and ongoing maintenance and managed services for our store and unique Omni channel solutions.