Dawne Brooks

Risk Solutions Director @Cybersource

Phoenix, AZ, US
MOBILE NUMBERS
+16•••••••12

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WORK HISTORY

Apr 2018 — Present

Risk Solutions Director @Cybersource

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Support a diverse book of strategic ecommerce clients to manage their fraud strategy in their online transactions. • Focus on optimizing revenue capture and overall customer satisfaction while continuing to lower order review rates and keeping chargeback rates as low as possible. • Consult both short- and long-term clients on the best Cybersource product offerings for their specific business needs, including 3-D Secure/RBPA, third party services, Screening Management review services, export compliance and more.

EDUCATION

N/A

San Diego State University

B.A., Journalism

N/A

The University of Toledo

Pre-Law/Journalism

SKILLS

Web Project ManagementCommerce CloudAgile & Waterfall MethodologiesNewspapersMarketing CommunicationsFacebookFeature ArticlesWordpressCustomer ExperienceProduct LaunchTextbooksCustomer Service TrainingProject Scope DevelopmentPublishingProject PlanningDemandwareAdvertisingCustomer-Focused ServiceMagazinesCustomer Experience ManagementWordMagazine ArticlesProgram ManagementCustomer Service OperationsJiraBasecampNewspaperSitecoreAgile Project ManagementDistribution Center OperationsPress ReleasesProduct ManagementCustomer SupportLive AgentSoftware Project ManagementNewslettersIndesignRetailCustomer RelationsMarketing

ABOUT DAWNE BROOKS

As a risk solutions director at Cybersource/Visa with 15+ years of professional experience in the field, I support a diverse book of clients to manage fraud in their online transactions, while also optimizing revenue capture and overall client satisfaction. I love my job and I am thrilled to work for a company that values change, growth and staying on the cutting edge of payment and fraud technology!

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