Dawne Andrews

Product Manager - Exotics @Tauck

San Diego, CA, US

Job Overview Responsible for leading and managing the design, preparation and implementation of a collection of land tour series programs. Lead seamless execution of all tour elements and components that are involved in the creation and operation of each tour series, through onsite visits, supplier management, processes, identification of resources and successful implementation of operational details. Responsible for all matters pertaining to product enhancements and tour feedback from Tauck Directors, guests and internal staff for assigned tours. Responsible for meeting and exceeding guest satisfaction levels and on-tour brand delivery and fulfillment. Owner of tour budget and manager of tour related costs. Required ability to multi-task and support/collaborate with many cross-functional teams, including Purchasing, Operations, Guest Relations, Finance, Tour Director Management, Reservations, Quality Assurance Team, Creative and the General Management Team. Led the annual contracting process for assigned tours, in collaboration with Purchasing team.