Dawn Dunn
⭐ IT Support Professional ⭐
- Role
- Assembly & Test IT Site Leader at GE Aerospace
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Dawn Dunn
My superpower is Xray vision - I can identify issues that nobody else can see. I am an…
Experience
Assembly & Test IT Site Leader
Jan 2019 — Present · Lynn, MA, US
Successfully troubleshoot/solve end user application/system issues and provide documentation for present/future resolution.Facilitate the new employee onboarding process which allows them to be fully operational technically for their first week of work.Continually improve technical documentation for end users and maintain a “help” website.Serve as key contact between end users and product managers for issues/escalation.Enhance shop floor productivity by deploying, configuring, and supporting specialty vendor software for both the calibration lab and computerized key cabinets. Coordinate shop floor computer additions/replacements on an as needed basis.Communicate planned system outages to the appropriate stakeholders and respond to their opposition to the impact on productivity by facilitating the negotiation of the outage schedules.Implement/configure digital signage displays using JSON files to make real time information available and visible from various strategic locations.
Education
Bentley University
Master of Science in Computer Information Systems
Merrimack College
Bachelor of Science in Computer Science
Skills
- Quality Assurance
- Microsoft Sql Server
- Cross-Functional Team Leadership
- Web Applications
- Leadership
- Sql
- Data Analysis
- Software Documentation
- Sdlc
- Pl/Sql
- Program Management
- Pharmaceutical Industry
- Requirements Analysis
- Etl
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