Dawn Bjork

About Dawn Bjork

I’ve been solving puzzles my whole life. Now, I help professionals solve their biggest productivity puzzles with Microsoft 365.When I was a kid, I loved crosswords, jigsaw puzzles, and mystery stories. And I loved teaching. If I finished my schoolwork early (which I usually did), I’d help my classmates—what teachers called “talking too much in class.” Looking back, it was the start of my lifelong mission to make technology work for people. What software puzzles can I solve for you?I’m The Software Pro®, a Microsoft Certified Trainer (MCT) and Certified Speaking Professional (CSP®) with 25+ years of experience. I’ve helped professionals boost productivity using Microsoft 365 apps like Copilot, Excel, Outlook, Word, PowerPoint, Teams, and more. What I Do:I help corporate, government, and association teams work smarter with Microsoft 365 through: Customized virtual & in-person training Conference workshops & keynotes Microsoft 365 adoption strategies What Makes Me Different?It’s not just about software—it’s about making it engaging, practical, and easy to use. My training is interactive, hands-on, and jargon-free, blending deep expertise with real-world application. My favorite moment? That lightbulb realization when people see how a simple tip can save them hours of work. Certifications & Fun Facts Microsoft Certified Trainer (MCT) – 15 years & counting! Certified Speaking Professional (CSP®) – A coveted global designation (~400 active CSPs worldwide). Microsoft Office Specialist Expert (MOSE) – Certified in Microsoft 365 Apps. Certified Virtual Presenter (CVP) – Because online training should be just as engaging as in-person! Fun Fact: I’m the only MCT + CSP® worldwide!🤖 AI & the Future of WorkAI is transforming productivity, and Microsoft 365 Copilot is leading the way. I help teams harness AI to save time, automate tasks, and reduce overwhelm. Reset TimeWhen I’m not geeking out over Microsoft 365, you’ll find me hiking in the Colorado mountains (usually with My Adventure Guy), practicing Pilates and yoga, or pretending I can play golf. I’m also a proud bonus Grandma to two curious, funny, and strong-willed mini-humans. Let’s Connect! Need a conference speaker or corporate training? Let’s chat! Want your team to work smarter with Microsoft 365? Let’s connect! Follow me for productivity tips, software insights, and AI-powered updates! Free tips & resources: D•••@TheSoftwarePro.com | 30••••••68Let’s make your software work smarter for you!

Experience

1. Professional Member

   National Speakers Association

   Oct 2002 — Present

Education

• University of Colorado Boulder - Leeds School of Business

  Bachelor's Degree, Marketing and International Business

Skills

• Professional Services
• Training
• Performance Consulting
• Government
• Technical Presentations
• Career Development
• Microsoft Office 2013
• Management
• Program Management
• Microsoft Office 365
• Office 365
• Visio
• Microsoft Onenote
• Social Media
• Webinar Training
• Strategy
• Performance Management
• Employee Training
• Webinars
• Microsoft Certified Professional
• Microsoft Office
• Business Coaching
• Video
• Technical Documentation
• Consulting
• Coaching
• Workshop Facilitation
• Small Business
• Software Coaching
• Powerpoint
• Microsoft Excel
• Technical Training
• Staff Development
• Microsoft Office Expert
• Microsoft Word
• Personal Development
• Technology Speaker
• Public Speaking
• Microsoft Powerpoint
• Microsoft Access