Dawn Wood

About Dawn Wood

I build high-impact content and enablement ecosystems that empower technical teams to deliver faster, onboard smarter, and scale with confidence.With 20+ years of experience in technical writing, documentation architecture, and enablement strategy, I’ve led teams and programs at Microsoft, Docker, and Okta.At Okta, I scaled and lead a cross-functional team of technical writers, technical trainers, and curriculum developers supporting Customer First organizations and Okta Learning. We are responsible for New Product Introduction (NPI) content, internal onboarding programs, enablement packages for services, support, and technical account managers.At Docker, I drove a major content transformation—rebuilding the entire documentation pipeline using a Docs-as-Code CI/CD model and modern dev infrastructure.At Microsoft, I led large teams and managed documentation for APIs across.NET UI platforms, while mentoring writers and implementing scalable content governance practices.I thrive at the intersection of strategic enablement, scalable documentation systems, and cross-functional collaboration.Let’s connect if you’re focused on:• Scaling SaaS enablement for technical teams• Building sustainable content systems and tooling• Launching high-velocity onboarding and NPI programs• Driving customer-first documentation and governance strategyAlways happy to swap ideas on Docs-as-Code, content architecture, or enablement best practices.

Experience

1. Senior Manager, Technical Writing & Enablement

   Okta

   Dec 2022 — Present

   I lead a team of technical writers, enablement managers, curriculum developers, trainers, and digital content specialists. Our charter is to enable technical implementers of Okta, including our internal professional services, customer success managers, technical support engineers, technical account managers, and service delivery partners. We are also responsible for New Product Introduction enablement packages used inside and outside of Okta.

Education

• Whitman College

  Bachelor of Arts, English Literature

• North Seattle College

  2 year certificate, Computer Science

Skills

• Software Documentation
• Technical Communication
• Online Help
• Technical Writing
• Content Management
• Content Development
• Technical Documentation
• Information Architecture
• Technical Editing
• Writing
• Manuals
• Scrum
• Agile Methodologies
• Agile Project Management
• Xml
• Content Strategy
• Sharepoint
• Web Content
• Wpf
• User Experience
• Silverlight
• Web Content Management
• Xmetal
• Publishing