Dawn Wilson
Director, Optum Enterprise Issue Management, Optum
- Role
- Director, Enterprise Issue Management at Optum
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Dawn Wilson
Dynamic leader with ability to build and develop high performing teams. Expert at leading change, driving engagement, and getting results. Passionate about the customer. Values integrity, excellence, transparency, collaboration, and investing in people. Diverse experience in multiple industries and functions, including operations, customer service, relationship management, project management, issue management, vendor management, marketing, contract negotiations, investigations, compliance, user interface and automation tool development. Experience includes start-ups, public speaking and professional training. Industries: Healthcare, Health Insurance, Banking, Consumer Lending, Investments, Non-Profit and Community, Small Business, Bail Enforcement, Investigations, Manufacturing, Nuclear Engineering, Restaurants
Experience
Director, Enterprise Issue Management
Jul 2022 — Present
Responsible for driving transformational change, business engagement and issue management performance for a portfolio of businesses across the enterprise, including Enterprise Clinical Services, Optum Financial Services and strategic national account clients. Lead a team of Issue Management Partners responsible for driving achievement of key performance indicator targets across the business in order to improve the customer experience.
Education
Business Operations Leadership Training (BOLT)
Business Acumen, Quality Management, Process Efficiency, Emotional Intelligence, Team Of Teams
2017 — 2018
DeVry University
Business, Management, Marketing, and Related Support Services
2009 — 2010
Indiana University-Purdue University at Indianapolis
General Studies
1978 — 1979
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