Dawn Weber

About Dawn Weber

Digital & Cloud Solutions • Oil & Energy • Healthcare • WorldwideProfessionally, brings more than 25 years of diverse, Information Technology expertise and achievements. This requires a broad skillset including outstanding technical, communicative, collaborative, problem-solving, customer-centric, organizational, financial, reporting, and leadership skills. Utilized well these skills will enhance corporate intra-communication, reporting, efficiency, and productivity.HIGHLIGHTS OF QUALIFICATIONSOperations Excellence • Concurrent, Multiple Projects • Dynamic Problem-Solver • Effective, Creative Communicator • Adept CollaboratorNew IT Initiatives • Proven Leadership Skills • Mentor, Trainer & Coach • Recovery & Security • Software Savvy • Customer Support/Satisfaction Champion • Team Development • Regulatory Compliance • Project Analyses • Project Improvements • Strong Relationship Builder •Award-Winning Performer • Sales Support • Scheduling Processes • Budgetary OversightNOTABLE PROFESSIONAL ACHIEVEMENTSMANAGED resource supply & demand for >300 IT Consultants developing effective and efficient solutions collaborating with Capability Leads, Business Developers, Customer Executives, Project Managers, Technical Architects, and HR/Recruiting to staff projects appropriately with the required expertise.BRING efficient and engaging methodologies to project management and operational excellence through the seamless execution of operative systems to meet corporate and end-user requirements while concurrently managing multiple responsibilities and strategically identifying and categorizing project outcomes.PROMOTE true teamwork and group cohesion to maximize efficiency and productivity enabling the organization to function with peak performance.PROVIDE detailed analyses and feedback and uncovering and eliminating strategic redundancies.UTILIZE key, program management disciplines including estimating, work planning, contract management, scope management, and user approval and acceptance.

Experience

1. Operations Manager (Us Commercial Ibu)

   Cognizant

   Aug 2021 — Present · US

   o “Cognizant is an American multinational information technology services and consulting company.” Founded in 1994 and continued to grow quickly in the and became a Fortune 500 company and as of 2021 was ranked 185. 10th Magnitude was purchased by Cognizant in August 2021.Operations Manager (US Commercial IBU)o Part of the Transition Team for the 10th Magnitude merge into Cognizant Microsoft Business Group (MBG). Transition tasks included but not limited to- Work directly with the Cognizant finance team to transition all 10M projects that were in progress. This included resource roles, names, levels, rates and current financials- Trained as a SME on Peoplesoft ESA tool for a smooth transition from Harvest to ESA in order to train the Project Managers in the new tool.o Work closely with leadership, sales, delivery, staffing, finance, and revenue teams in the Commercial Business Unit providing operational support with the following- Setting up projects and contracts using PeopleSoft – pre and post support- Provide on-boarding orientations for all new hires within IT consulting group helping to create a successful transition into a virtual environment- Create staffing requests and service orders for upcoming projects- Support project managers in contracts and invoicing, which includes troubleshooting issues- Creating process and procedures- Managing timesheet compliance- Created project forecasting for new projects using Harvest tool (10M).o Reporting: Delivery Utilization, Management Review Board, and SGA (sales).o Management of Microsoft Attribution Incentives for MBG. o Review of Statements of Work and Estimates for project on-boarding purposes.o Work closely with offshore support teams for troubleshooting or escalations.o Develop and implement operational processes and procedures. o Expert in Peoplesoft ESA Tool.

Education

• San Jacinto College

  Associates of Arts

Skills

• Desktop Support Management
• Bid Preparation
• Staffing Plans
• Software Documentation
• Microsoft Technologies
• Oil & Gas Industry
• Ms Project
• Team Management
• Transition Management
• Energy Industry
• Information Technology
• IT Service Delivery
• Enterprise Architecture
• Integration
• Software Development
• IT Infrastructure Operations
• Project Management
• Aerospace
• Management
• Project Planning
• Sharepoint
• IT Service Management
• Program Management
• Service Delivery Management
• IT Strategy
• Project Staffing
• Microsoft Office
• IT Management
• Healthcare
• Leadership
• Business Process Improvement
• Erp
• Consulting