Dawn Solem Hanley

About Dawn Solem Hanley

Process Analysis, CX Design, Program/ Project Management, Documentation & Training* Leading multi-year HR project team in identifying, documenting and improving departmental processes (including CX and cross-over processes with IT, Finance, and Legal departments).* Created and facilitated learning plans for productivity & analytics team to implement data visualization methods and tools (e.g, graphs and dashboards) for HR* Led leadership team in defining metrics for 3-year strategic department goals. Built a metrics scorecard to track progress.* Provided project management, business analysis, and learning support for enterprise Engagement Program* Served as business project lead for enterprise-wide Learning Management System project, including business requirements, RFP, vendor selection processes, implementation, and system administration and enhancements for 3 years following implementation* Led team to analyze and create enterprise-wide Learning Technology Strategy* Conducted usability design and programming of company-wide Intranet redesign* Created large, web-based online documentation systems (FolioViews & Intranet) for Call Center, Account Management, and Finance departmentsLearning & Development:* Designed and delivered strategic learning programs such as: mandatory training, situational leadership and enterprise learning technology* Designed and delivered soft-skills training at corporate level on brand and values, giving and receiving feedback effectively, business writing (basics like grammar, style and brand to influencing through your writing using data), priority and time management, change management* Facilitated industry standard courses such as Situational Leadership (both Ken Blanchard and CLS versions), Covey\'s 7 Habits, Covey\'s 5 Choices, VitalSmarts Crucial Conversations, and Emergenetics * Designed and developed enterprise eLearning courses from diverse topics like Living Our Brand, Workplace Violence Awareness - Active Shooter Preparation, and Project Portfolio Management * Designed and delivered customer service trainings for VSP Global, Wellspace Health, and Sacramento Municipal Utility District* Co-created documentation and support processes for training and change management for Sales division in implementing a Customer Relationship Management system (Siebel)Specialties: Facilitation, business analysis, project management, eLearning and web development, systems testing, information architecture, technical writing, communications, training, teaching, coaching, counseling

Experience

1. Senior Productivity Analyst

   SMUD

   Apr 2024 — Present

   Serves as a technical or functional expert or consultant providing expertise and/or direction in one or more areas of a professional discipline and assumes responsibility for resolving complex problems and projects; serves in a lead role and assist in planning, coordinating, prioritizing, monitoring and evaluating the work results in assigned area and in selecting, training, motivating, evaluating and developing personnel.

Education

• University of Santa Monica

  MA, Spiritual Psychology

  2002 — 2004

• California State University-Sacramento

  BA, Psychology, English, Computer Science

  1988 — 1992

• ATD Conference 2016

  Articulate Storyline Certificate, Adult Learning

  2016 — 2016