Dawn Schuster

About Dawn Schuster

I am a seasoned Human Resources Leader and Change Agent with two decades of experience…

Experience

1. Senior National Account Manager

   Spoke Logistics Llc

   Sep 2023 — Present · US

   In my current role, I provide superior domestic surface transportation services to over 150 branches and drivers, with an emphasis on service excellence and delivery, client relationship building, and cost management, for a supplier of custom delivery solutions. • Enforce carrier network partner adherence to internal standards.• Seek key decision-makers and tailor solutions to address business challenges. • Gather information from customers to analyze, interpret, and address needs. • Define client business requirements to meet and exceed expectations.• Perform daily ‘check ins’ on loads in transit and handle customer-related issues and inquiries.• Manage urgent situations i.e. traffic and weather conditions, truck, freight, or driver recovery, and other unforeseen circumstances that may inhibit on-time delivery.• Address escalated customer issues and leverage resources to implement actionable solutions. • Resolve vendor settlement issues and oversee damage and loss claim administration.• Communicate with clients to build strong connections and improve account strategy. • Leverage various software/tools to document account changes and customer data. • Provide oversight for account-related documentation and regulatory compliance including invoicing and accounts payable and receivable administration. Selected Accomplishments:• Generated new business at 5 new branches (valued at $105k+/-) within the first 6 months of employment.

Education

• Webster University

  BA

  2003 — 2005

• Webster University

  MA

  2003 — 2005

• St. Louis Community College

  AA

  2001 — 2003