Dawn Robertson

WORK HISTORY

EDUCATION

SKILLS

ABOUT DAWN ROBERTSON

Strong, proven leadership skills with over 30 years experience in the ever evolving and changing world of healthcare and the revenue cycle business. Mentor to my individual Managers as well as follow-up staff. Provide assistance/resolution to external and internal client inquiries from across the country. Knowledge of all state regulations for government and non-government payers. Prepare reports or logs as required. Month end results and presenting to client Maintain positive P&L and EBIDTA goals each month. Monitoring expenses /revenue to ensure profitability each month. Act as a technical expert in regards to financial class responsibility, to answer questions raised by clients and team members. CRCR certified and active knowledge of all coding and charges for all hospital and physician claims. Maintain a current working knowledge of all healthcare related issues and regulations.Responsible for reporting any detected trends in payments or denials, as well as procedural problems, to the client. Making recommendations regarding the correction of these trends and/or problems. Analyze and solve problems quickly and thoroughly to maximize reimbursement and lower denial rate for all payers.Establish realistic goals and priorities concurrent with organizational objectives.Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients.Effective use of Excel, using Pivot tables to explain growth/needs within the inventory. Proficient in Power PointMultiple billing and follow up systems used. Meditech Magic to newest version of Meditech. Soarian, Paragon, Cerner, and EPIC experience. Billing experience with Claims Administrator, Change Healthcare. Knowledge of governmental, legal and regulatory provisions related to collection activity for most states. Knowledge of insurance company practices regarding reimbursementHIPAA Compliant and continued education regarding changes and updates within the medical coding and billing field.