Dawn Roberts

Head of IT Customer Services @Mencap

City Of Peterborough, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2023 — Present

Head of IT Customer Services @Mencap

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EDUCATION

N/A

Stamford College for further

Pure Mathematics

N/A

Professional

ITIL

1981 — 1986

The Deepings Comprehensive School

French, Art, Physics, Chemistry, Biology, Mathematics, English Literature, English Language

SKILLS

Business TransformationGovernanceService ManagementIncident ManagementService DeskItil V3 FoundationProject DeliveryIT StrategyService-Level Agreements (Sla)Program ManagementIT OutsourcingIT OperationsTransition ManagementService DeliveryBusiness AnalysisPmoLeadershipSlaIT ManagementVendor ManagementClear CommunicationsService ImprovementItilInfrastructureData CenterSolution ArchitectureStakeholder ManagementTeam LeadershipIntegrationOutsourcingStrategyManagementIT Service ManagementChange ManagementInformation Technology

ABOUT DAWN ROBERTS

I have over 30 years of experience in various IT roles, spanning charity, government, commercial, and financial sectors, both locally and globally.My core competencies include ITIL-based operational service, service delivery, service transition, and service integration, as well as product ownership, business change liaison, intelligent driver of new ways of working, and project/programme influencing and coordination. I am passionate about collaborative working, in a changing environment, achieving goals through the development and motivation of people. My mission is to help Mencap staff create more time for the real work of supporting people with learning disabilities, by building and delivering modern and efficient IT solutions.

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Dawn Roberts — Head of IT Customer Services at Mencap in City Of Peterborough, GB | Unifers