Dawn Roberts
Head of IT Customer Services @Mencap
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WORK HISTORY
Head of IT Customer Services @Mencap
EDUCATION
Stamford College for further
Pure Mathematics
Professional
ITIL
The Deepings Comprehensive School
French, Art, Physics, Chemistry, Biology, Mathematics, English Literature, English Language
SKILLS
ABOUT DAWN ROBERTS
I have over 30 years of experience in various IT roles, spanning charity, government, commercial, and financial sectors, both locally and globally.My core competencies include ITIL-based operational service, service delivery, service transition, and service integration, as well as product ownership, business change liaison, intelligent driver of new ways of working, and project/programme influencing and coordination. I am passionate about collaborative working, in a changing environment, achieving goals through the development and motivation of people. My mission is to help Mencap staff create more time for the real work of supporting people with learning disabilities, by building and delivering modern and efficient IT solutions.
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