Dawn Moe

About Dawn Moe

Expert at establishing change management frameworks that accelerate user adoption, influence stakeholder engagement, and deliver measurable business outcomes. Over 20 years of progressive leadership experience in developing and executing comprehensive strategies that bridge the gap between technology implementation and user adoption. Proven track record of leading large-scale transformations, establishing governance frameworks, and building high-performing teams supporting global organizations. Skilled in leveraging emerging technologies to optimize business processes while maintaining a strong focus on stakeholder satisfaction and sustainable change.>> Change Management | Prosci Certified Change Practitioner >> Digital & Organization Transformation >> Strategic Planning>> Communications>> Thought leader>> Project Management >> Process Improvement>> Talent Development >> Collaborator >> Speech Writing >> Retail Operations>> Six Sigma Green Belt Certified>> AI Adopter

Experience

1. Director Strategic Communications & Change Management

   JLL

   Aug 2022 — Present · MN, US

   As the Strategic Communications & Change Management Lead, my team provides support for Amazon\'s Global Real Estate & Facilities (GREF) teams on technology products, programs, projects and dashboards. I help bridge our technical teams and GREF customers by translating complex technical information into an easily understandable experience to facilitate the adoption of new technology advancements. In this role, I:* Established and administer a comprehensive change management practice through the development of a robust toolkit to support the execution of change management activities for technology launches.* Implemented a performance framework with KPIs that measure methodology adherence, stakeholder engagement, and adoption metrics across technology projects.* Developed a Change Complexity Assessment tool that assesses end user impacts to strategically allocate change management resources (self-serve, consult, or full-support), while ensuring all projects have change management applied through governance routines.* Spearheaded development of our team\'s 23 online hub pages to drive organizational transformation; designed solution that enhanced customer engagement while fostering team cohesion through centralized resource access, showcase team capabilities, to unify our newly merged teams by establishing shared culture supporting the global GREF organization. • Designed and implemented customer engagement strategies through quarterly town halls, team newsletter, monthly \"lunch & learn\" sessions, and dedicated Slack channels to increase team & customer collaboration, improve information sharing, and build team culture.

Education

• Metropolitan State University

  Bachelor's

Skills

• Speech Writing
• Store Operations
• Editing
• Customer Service
• Project Management
• Lean Six Sigma
• Team Leadership
• Organizational Development
• Loss Prevention
• Team Management
• Change Management
• Process Improvement
• Operations Management
• Cross-Functional Team Leadership
• Strategic Communications
• Strategic Planning
• Visual Merchandising
• Big Box
• Internal Communications
• Vendor Management
• Team Building
• Leadership
• Merchandising
• Social Media
• Corporate Communications
• Profit
• Sharepoint
• Training
• Strategy
• Writing
• Income Statement