Dawn Madden

About Dawn Madden

An analytical, results-driven leader; Workers\' Compensation Claims Director known for delivering results through strategic oversight and optimization of claims management processes. With a proven track record spanning progressive roles, I possess a comprehensive understanding of workers\' compensation laws and regulations, coupled with advanced analytical and problem-solving skills. My expertise extends across claims management, reinsurance, data analysis, client service, loss control, risk management, and human resources, supported by strong organizational, communication, and budgetary acumen. Skilled in fostering collaborative relationships with internal teams, external vendors, and legal professionals, I streamline claims resolution with efficiency and innovation. A decisive team builder adept at managing complex operations and cultivating high-performing teams, I thrive on driving success, with a focus on delivering claims solutions that protect policyholders and the organization, leveraging deep industry knowledge to advance performance and outcomes.\".

Experience

1. Director of Claims

   New Mexico Mutual

   Jul 2022 — Present · Albuquerque, NM, US

Education

• The University of New Mexico

  Bachelor's Degree, Psychology

  1984 — 1998

• The University of New Mexico

  Bachelor of Applied Science (B.A.Sc.), Psychology

  1994 — 1998

Skills

• Workers Compensation
• Claim Investigation
• Commercial Insurance
• Underwriting
• Liability
• Reinsurance
• Claims Management
• Team Building
• Training
• General Insurance
• Claim
• Property & Casualty Insurance
• Employee Benefits
• Workers' Compensation Claims
• Professional Liability
• Medicare
• Health Insurance
• Brokers
• Subrogation
• Litigation Management
• Casualty Insurance
• Risk Management
• Insurance
• Legal Liability
• Leadership
• Strategic Planning
• Customer Service
• Claims Handling