Dawn Louis
Technical Architect at Cognizant
- Role
- Technical Architect at Cognizant
- Location
- Kottayam, IN
- LinkedIn followers
- 500 followers
About Dawn Louis
An IT professional with over a decade of experience across various domains of business (pest-control, hygiene, airline & hospitality). Over these years I have led a cross-functional, agile (occasionally waterfall) team of web & mobile engineers to deliver innovative customer experience (CX) platforms to modernize the customer engagements of our clients. The adoption of our CX platform has increased productivity for end users & their supervisors, thus freeing up more time for our clients enabling them to provide an optimum level of service to their customers I am’ always passionate about people and my goal is to enable my team of software engineers to do the best work of their career through clear result focus, technical leadership and empathetic coaching Core skills Solution design | Solution architecture | Security | Multitier architecture | VoltMX | REST | Java | Linux | DevOps | Cloud | Networks | Estimation | SDLC | Agile
Experience
Technical Architect
Apr 2022 — Present · Kochi, IN
As an Architect, I oversee the design, development and delivery of the logged-in web portals belonging to the Customer Experience portfolio. To help achieve the goals, I act as an intermediary between the business and technical community, thereby understanding business requirements, translating them into technical designs and finally supporting the engineering teams to implement the same.\\\\n\\\\nKey Skills:\\\\nSystem Design | Architectural Patterns | Security | Protocols | Volt MX (Kony) Cloud | AWS | GCP | DevSecOps | Serverless | Networking | Linux | CMS\\\\n\\\\nRole: 75% Technical oversight and 25% Product management\\\\n\\\\nResponsibilities:\\\\n• Own and design secure IT systems and oversee the implementation of it\\\\n• Contribute to all phases of the product lifecycle, right from vision to execution\\\\n• Actively participate in architecture discussions, design reviews and code review sessions\\\\n• Be responsible for the Product NFRs\\\\n• Define and implement best practices\\\\n• Research, propose and prototype new concepts, technologies, principles; and help engineering teams to integrate the same.\\\\n• Lead technical and strategic discussions involving multiple personas; in particular across engineering teams, program/product management and other stakeholders.\\\\n• Understand the big picture while crafting a solution\\\\n• Be aware of the long-term vision and drive technology & tool choices accordingly\\\\n• Translate business requirements into well-architected technical solutions\\\\n• Translate complex software processes to business leaders\\\\n• Anticipate and remove obstacles that slow-down the program; thereby delivering on product and program objectives.\\\\n• Prioritize work & ensure contractual SLAs are met\\\\n• Review the delivery processes to improve the status-quo\\\\n• Build, coach and manage a strong engineering team\\\\n\\\\nDomain: Pest Control and Hygiene\\\\nRegions Handled: EMEA, APAC, NA, LATAM\\\\n\\\\nAwards:\\\\n• In 2022, received the Long Service Award [10 years]\\\\n• In 2022, received Cognizant Cheers [Always striving, never settling]\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Mahatma Gandhi University
Bachelor of Technology (Hons), Applied Electronics & Instrumentation, University 2nd Rank
2004 — 2008
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