Dawn Jester
One Call Concepts, Inc.
- Role
- General Manager at One Call Concepts, Inc
- Location
- Wichita, KS, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
General Manager
Nov 1984 — Present · Wichita, KS, US
I manage a call center that operates the \"Call Before You Dig\" office for the State of Kansas (called \"Kansas 811\" or \"Kansas One-Call\" or \"Dig Safe\"). I also oversee our New York City/Long Island office (New York 811), and assist other OCC centers around the country.
Education
University of Wisconsin-Milwaukee
English Language and Literature/Letters
University of Wisconsin-Green Bay
Music and English
Skills
- Customer Service
- Training
- Customer Satisfaction
- New Business Development
- Call Center
- Business Process Improvement
- Call Centers
- Business Development
- Contract Management
- Negotiation
- Inventory Management
- Coaching
- Program Management
- Public Speaking
- Budgeting
- Project Management
- Employee Relations
- Strategic Planning
- Project Planning
- Leadership
- Contract Negotiation
- Process Improvement
- Business Strategy
- Budgets
- Recruiting
- Microsoft Office
- Team Leadership
- Operations Management
- Team Building
- Management
- Account Management
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