Dawn Jay
Senior Learning Consultant | Human-centered leader blending systems thinking with dynamic facilitation | 5Di‑accredited | Creates field-ready learning assets for WM frontline teams
- Role
- Sr Learning Consutant at WM
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Dawn Jay
As a Senior Learning Consultant, I build human‑centered training that directly supports operational KPIs—safety, readiness, and service quality. My approach blends strategy, design, and measurement: align on business outcomes, orchestrate engaging experiences (classroom, virtual, and field‑produced media), and instrument the work with practical metrics. I’m known for simplifying complexity, earning stakeholder buy‑in, and moving quickly from prototype to proof, whether refreshing coaching models for frontline teams or elevating leadership development for engineers and disposal operations managers. I partner across Learning, Safety, Operations, and Leadership Development to ensure the content is accurate, defensible, and genuinely useful in the field.I’m 5Di©‑accredited, and I care deeply about building cultures where people feel supported and equipped to do great work safely. If you’re looking to connect strategy—and make learning feel human—I’d love to talk.
Experience
Sr Learning Consutant
Mar 2022 — Present · Houston, TX, US
Lead human‑centered, outcomes‑based training across frontline operations; partnered with 50+ SMEs and business leaders to deliver 50+ learning assets for the Driver Training revamp.Human‑Centered Design/5Di and cross‑functional alignment (Learning, Safety, Ops); accelerated time‑to‑competency and strengthened safety behaviors.
Education
Temple University
Bachelors of Science, Elementary and Early Childhood Education
Skills
- Project Planning
- Leadership Development
- Teamwork
- Team Management
- Event Planning
- Event Management
- Budgets
- Powerpoint
- Promotions
- Process Improvement
- Microsoft Office
- Sales
- Analysis
- Lead Generation
- Creative Problem Solving
- Customer Relations
- Marketing
- Coaching
- Strategic Planning
- Negotiation
- Marketing Management
- Sales Management
- Strategy
- Time Management
- Planning
- Mentoring
- Project Management
- Crm
- Marketing Strategy
- Recruiting
- Market Planning
- Customer Retention
- Customer Service
- Budgeting
- Market Research
- Microsoft Word
- Team Leadership
- Customer Satisfaction
- Training
- New Business Development
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