Dawn Heck

About Dawn Heck

As a strategic leader with a deep expertise in collaborating with executive teams and various departments, I excel in crafting and executing growth strategies that drive business success. My track record includes streamlining processes, enhancing customer experiences, and significantly boosting operational efficiency through targeted initiatives.I have successfully optimized call center operations, reduced processing times, and implemented cost-saving measures, all while integrating innovative solutions and advanced technology to elevate customer interactions. My approach leverages data and insights to inform strategic decisions and drive continuous improvement. Proficient in Excel, Tableau, and internal reporting tools, I analyze performance metrics, identify trends, and effectively communicate outcomes to stakeholders.My experience also encompasses increasing departmental transparency and engagement through data-driven insights and harnessing customer feedback to refine strategies. I am adept at developing, coaching, and motivating high-performing teams, fostering an environment where excellence thrives and strategic goals are consistently met.

Experience

1. Sr Director, Sales Support

   Freedom Forever

   Nov 2024 — Present

   Lead the development and implementation of strategies that enhance the efficiency and effectiveness of the sales organization, with a focus on driving revenue growth, improving customer experience, and streamlining project processes. My key responsibilities include:Strategic Leadership: Crafting and executing sales support strategies aligned with overall business objectives, defining KPIs, and driving performance.Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, and ensuring robust recruitment, training, and development.Sales Process Optimization: Analyzing and enhancing project workflows, implementing best practices, and resolving blockers to increase throughput.Cross-Functional Collaboration: Partnering with key teams such as Account Management, Interconnection, and Design to align initiatives and improve workflows.Technology Enablement: Evaluating and deploying tools to enhance productivity, ensure accurate data access, and support data-driven decision-making.Performance Management: Monitoring throughput metrics, analyzing trends, and delivering insights to inform proactive strategies and improve outcomes.This role allows me to combine strategic thinking, operational excellence, and team leadership to make a meaningful impact on business success.

Education

• Saddleback College

  Associate of Arts (AA)

Skills

• Banking
• Risk Management
• Operational Risk
• Credit Risk
• Retail Banking
• Credit
• Credit Cards
• Commercial Banking
• Relationship Management
• Credit Analysis