Dawn Gillespie
Mortgage Operations Leader | Streamlining & Improving the Client Experience
- Role
- Underwriting Manager at FlexPoint, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Dawn Gillespie
Customer-obsessed and tenacious leader with extensive experience spanning all facets of…
Experience
Underwriting Manager
Mar 2022 — Present · Charlotte, NC, US
Manage the daily operations of retail/wholesale team of underwriters spanning FHA, VA, and Non-QM loan products, as the Underwriting Manager- Monitor and manage service level agreements by overseeing the review, evaluation, and analysis of risk- Oversee a comprehensive loan processing portfolio while ensuring the utmost in quality control and regulatory compliance; and remained up to date with the latest regulatory framework- Maintain relationships with a network of partners to meet their commitments; and escalated critical files approaching closing dates or rate lock expirations while communicating throughout the process- Improved teamwide performance through training, coaching, and mentorship while cultivating a performance-driven culture premised upon individual accountability and cooperation.
Education
Brigham Young University
Bachelor of Science (BS), Hospitality Administration/Management
1991 — 1998
Skills
- Hospitality
- Hotels
- Front Office
- Team Building
- Hospitality Management
- Hospitality Industry
- Marketing Strategy
- Inventory Management
- Purchasing
- Hotel Management
- Budgets
- Sales
- Sales Management
- Customer Service
- Budget
- Lodging
- Public Relations
- Revenue Analysis
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