Dawn Fletcher

Account Executive Relationship Manager @RevSpring

North Tonawanda, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Account Executive Relationship Manager @RevSpring

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US

Driving new business acquisition while nurturing strong client relationships and fostering strategic growth across Financial Services, BPO, Banking, and Enterprise markets. I help organizations maximize value from RevSpring’s solutions through retention, expansion, and multi-year partnerships.

SKILLS

Process ImprovementManagementTeam BuildingInternal AuditP&LBpoTime ManagementNegotiationMotivationCustomer RetentionOperations ManagementCustomer ServiceAccounts ReceivableSkip TracingFdcpaBusiness ProcessLeadershipCompensation Structure DesignRisk ManagementCreditIncome StatementTrainingCall Center DevelopmentIncentive ProgramsDebt ManagementStrategic PlanningCoaching StaffLeadership DevelopmentDispute ResolutionOutsourcingWorkforce ManagementCompensation StructuresPerformance ManagementFinancial ServicesCrmEmployee TrainingStrategyP&L ManagementCustomer ExperienceLoans

ABOUT DAWN FLETCHER

Operations & Sales Executive | 25+ Years of Leadership in Strategy, Growth & Client Success | CCaaS | WFM | CRM | RCM | AI SolutionsExperienced and people-driven executive with over 25 years of combined success in operational leadership and enterprise sales, with deep expertise across Contact Center as a Service (CCaaS), Workforce Management (WFM), Relationship Management (CRM), Revenue Cycle Management (RCM) technologies, and AI-powered technology solutions. I bring a unique blend of strategic planning, organizational leadership, and front-line sales execution that drives both operational excellence and measurable revenue growth.I’ve led high impact teams, optimized processes, and executed cross-functional initiatives that directly align with business goals. On the sales side, I’ve built strong executive relationships, navigated complex SaaS deals, and delivered tailored solutions including CRM and RCM technologies—that meet evolving client needs. My strength lies in connecting the dots ensuring internal operations deliver on external promises, and that teams are empowered to do their best work.Core Strengths Include:Operational Leadership & ExecutionEnterprise Sales Strategy (CCaaS, WFM, CRM, RCM, AI)Client Success & Strategic GrowthProject Management & Client OnboardingTeam Building & Cross-Functional LeadershipRevenue Generation & Pipeline ExpansionEthical, People-Centered ManagementI am also deeply committed to strong business ethics and fostering authentic relationships. As a networking expert, I prioritize building trust and collaboration, knowing that lasting success comes from integrity and meaningful connections across all levels.

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Dawn Fletcher — Account Executive Relationship Manager at RevSpring in North Tonawanda, NY, US | Unifers