Dawn Erickson
- Role
- Program Manager - Solutions Architect at Sterling
- Location
- North Sioux City, SD, US
- LinkedIn followers
- 500 followers
Experience
Program Manager - Solutions Architect
Jun 2015 — Present
Solutions Architect for Client Services working with SLED and FED divisions. Services include any product that requires around the box services. Crafting models and scopes of work for offsite and onsite services to support customer needs, environment, and vision. Support for OEMs and other service providers to ensure program KPIs and contractual requirements are met or exceeded in support of our customers. Reporting for core team and leadership regarding financials, services, and industry trends.
Skills
- Outsourcing
- Call Center
- Cross-Functional Team Leadership
- Training
- Customer Relationship Management (Crm)
- Security
- Sales Operations
- Sales
- Crm
- Workforce Management
- Troubleshooting
- Call Centers
- Budgets
- Software Documentation
- Team Leadership
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Process Improvement
- Bpo
- Business Process Improvement
- Quality Management
- Program Management
- Team Building
- Leadership
- Customer Service
- Product Management
- Vendor Management
- Project Management
- Team Management
- Management
- Operations Management
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