Dawn E. Dimidio

Cs Engagement Specialist @West Pharmaceutical Services

Philadelphia, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2022 — Present

Cs Engagement Specialist @West Pharmaceutical Services

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Exton, PA, US

Oversee 600 plus accounts, ensuring robust customer relationships and exceptional service delivery.• Collaborate with cross-functional teams to execute integrated account management strategies seamlessly.• Proactively identify customer risks and opportunities, driving retention and customer satisfaction.• Conduct business reviews to align on objectives and uncover cross/upselling opportunities.• Leverage SAP and Power BI for strategic insights to support informed decision-making.

EDUCATION

N/A

York College of Pennsylvania

BA

SKILLS

Account ReconciliationTeamworkGeneral LedgerFinancial ReportingCustomer ServiceTeam BuildingAccounts ReceivableMicrosoft ExcelPowerpointContract ManagementBudgetsInvoicingOutlookMicrosoft OfficeCustomer SatisfactionAccounts PayablePayrollAnalysisContract NegotiationMicrosoft WordTeam LeadershipAccounting

ABOUT DAWN E. DIMIDIO

As a CS Engagement Specialist at West Pharmaceutical Services for over three years, I…

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