Dawn E. Dimidio
Cs Engagement Specialist @West Pharmaceutical Services
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WORK HISTORY
Cs Engagement Specialist @West Pharmaceutical Services
Exton, PA, US
Oversee 600 plus accounts, ensuring robust customer relationships and exceptional service delivery.• Collaborate with cross-functional teams to execute integrated account management strategies seamlessly.• Proactively identify customer risks and opportunities, driving retention and customer satisfaction.• Conduct business reviews to align on objectives and uncover cross/upselling opportunities.• Leverage SAP and Power BI for strategic insights to support informed decision-making.
EDUCATION
York College of Pennsylvania
BA
SKILLS
ABOUT DAWN E. DIMIDIO
As a CS Engagement Specialist at West Pharmaceutical Services for over three years, I…
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