Dawn E. Dimidio
CS Engagement Specialist @ West Pharmaceutical Services | Account Management and Sales Enablement
- Role
- Cs Engagement Specialist at West Pharmaceutical Services
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Dawn E. Dimidio
As a CS Engagement Specialist at West Pharmaceutical Services for over three years, I…
Experience
Cs Engagement Specialist
Jun 2022 — Present · Exton, PA, US
Oversee 600 plus accounts, ensuring robust customer relationships and exceptional service delivery.• Collaborate with cross-functional teams to execute integrated account management strategies seamlessly.• Proactively identify customer risks and opportunities, driving retention and customer satisfaction.• Conduct business reviews to align on objectives and uncover cross/upselling opportunities.• Leverage SAP and Power BI for strategic insights to support informed decision-making.
Education
York College of Pennsylvania
BA
Skills
- Account Reconciliation
- Teamwork
- General Ledger
- Financial Reporting
- Customer Service
- Team Building
- Accounts Receivable
- Microsoft Excel
- Powerpoint
- Contract Management
- Budgets
- Invoicing
- Outlook
- Microsoft Office
- Customer Satisfaction
- Accounts Payable
- Payroll
- Analysis
- Contract Negotiation
- Microsoft Word
- Team Leadership
- Accounting
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