Dawn Deporter

About Dawn Deporter

Accomplished senior-level pharmacy executive with a visionary mindset that leverages the market, industry, and competitive landscape to improve services, create operational excellence, and offer solutions to win and grow the business while driving alignment of vision, strategy, and goals. Fluent in pharmacy practice, operations, financial management, service, sales, and marketing, and deep knowledge of the ecosystem from systems and networks to the payor, provider, and pharma partners allows for the delivery of solutions and stakeholder value. Influencer and leader to stakeholders bringing a patient/client-centric lens to business/industry challenges delivering sustainable solutions and powering growth. Leads by example fostering a culture of accountability, inclusion, and respect while communicating vision and goals with a clear and focused direction, unifying leaders/teams across the enterprise to motivate and engage all employees. Snapshots of my background and expertise: Corporate Development – Sourced, pitched, performed due diligence, executed, and integrated 3 acquisitions over 7 years (transaction value of $546M); retained 87% of script volume a year post-acquisition; 50 state geographic expansion Multi-Site Operations – Achieved 98% combined ratings, tracking performance, quality, safety, financial activity, and engagement (18% average improvement across all locations); focused on core business and metrics by employing dashboards Business Transformation – Increased Net Promoter Score® 8 ppts, patient satisfaction scores from 97% to 99.1% across all business lines; improved patient experience: by expanding call center capabilities; worked with programmers to build a patient portal and mobile app, and offering flexible delivery (together increased patient-directed refills 30%) MERGERS & ACQUISITIONS M&A Due Diligence Private Equity & Expected ROI Deal Origination & Negotiation Acquisition Integration Acquired Script Retention STRATEGY Vision & Strategy Alignment Strategic Planning Patient/Client Experience National Strategy Development Enterprise-Wide Initiatives OPERATIONAL EXCELLENCE Full P&L Ownership Strategic Initiatives Implementation Goals, Timelines & Metrics/KPIs Operational Planning & Reporting (OPR) Continuous Improvement Best Practices & SOPs Change Leadership Multiple Pharmacy Locations Oversight Workflow Optimization & Automation NPS Management PEOPLE OPERATIONS Customer-Focused Culture Hire, Train, Evaluate & Engage Employees Coaching & Mentoring High-Potential Development & Succession Planning Performance Management

Experience

1. Chief Operating Officer

   Knu-Co Consulting

   Jan 2024 — Present · Baton Rouge, LA, US

   LGBTQ-Focused Healthcare, Pharmacy and Clinical Operations, 340B Contract Pharmacy, 340B Administration, Strategic Planning and Implementation, Business Transformation, Patient/Client Experience, Metrics & KPI, Quality Management, Workflow Optimization, Customer/Client Focused Culture, Patient Management Programs

Education

• Massachusetts College of Pharmacy and Health Sciences

  Bachelors of Science

• University of New Hampshire

  Bachelor's of Science

• Southern New Hampshire University

  Master's degree