Dawn Creighton

WORK HISTORY

EDUCATION

SKILLS

ABOUT DAWN CREIGHTON

Executive leadership of Customer experience, care and service operations, as well as general outsourced business services. Passionate about visible and authentic leadership, driving enhanced performance and differentiated service through engagement, empowerment and accountability. Advocate for Customer-centricity in operational design as well as throughout change programmes. I strive to develop meaningful relationships that will challenge and enable continuous enhancement of Customer experiences.Proud to be a senior leader of the amazing team that won \'Best Employee Engagement Strategy\' in the Institute of Customer Services\' National Customer Satisfaction Awards in March 2017, and of \'Best Impact on Customer Experience\' in the British Institute of Facilities Management (BIFM) Awards in October 2016. I also led our journey to accreditation, with distinction, for Service Mark, an industry-recognised barometer of holistic and world class service, which was awarded by the Institute of Customer Service in October 2016. Delighted to be awarded Business Champion for Responsible Business in Yorkshire and Humber by Business in the Community (BITC), in 2016, in recognition of the outcomes-based mentoring and public-speaking programmes I developed and led, working with secondary schools and local businesses across Sheffield to increase aspirations and develop employability skills. I\'ve also been a business mentor in both Leeds and Newcastle on various Ready for Work programmes.