Dawn Collison
Sr. Director Customer Success | Data-driven Process Improvement & Outcomes
- Role
- Sr Director - Customer Success at Wisercare, Inc
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Dawn Collison
PROFESSIONAL SUMMARY: Dynamic healthcare informatics leader with proven expertise in consulting, strategic planning, customer success, operations, analytics, product and project management, account management, customer success, evidence-based practice, quality, risk management, and extensive bedside nursing experience.
Experience
Sr Director - Customer Success
May 2021 — Present · Los Angeles, CA, US
Lead the Customer Success team in a start-up environment, supporting a $5.7M revenue portfolio.• Build strong executive and operational relationships to ensure stakeholder buy-in, satisfaction, and renewals.• Serve as customer advocate, using insights and feedback to drive product innovation and enhancements.• Develop and execute customer engagement strategies across 23 implementations and platform uses.• Analyze data and manage dashboards to support ~300 OKRs and KPIs, focusing on performance and satisfaction.• Design and implement cross-functional customer success methodology across the organization.• Collaborate with sales, engineering, and product teams to ensure high-quality delivery and optimization.• Maintain product performance dashboards to inform leadership decision-making and prioritization.
Education
Walden University
MSN
2013 — 2015
Milwaukee County Medical Complex School of Nursing
Nursing Diploma
1984 — 1987
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