Dawn Cocco Dice
UX Writer + Content, JPMorgan Chase & Co.
- Role
- Content Design, Ux Writer at JPMorganChase
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Dawn Cocco Dice
Highlights include content design and strategy, UX writing, cross-functional product team collaboration, microcopy, tech Help articles, AI tools and testing.
Experience
Content Design, Ux Writer
Sep 2019 — Present · Columbus, OH, US
Elevate experiences for JPMC’s global employees by turning tech-speak into writing for humans. Collaborate with product teams, researchers and designers to identify gaps and provide solutions that improve usability in our apps and productivity tools. · Perform content reviews and provide customer-centered, plain-language strategies to uplift and refresh experiences.· Establish and deepen relationships with stakeholders to encourage diverse perspectives and promote best outcomes.· Understand context, goals, and pain points to provide content options that simplify the how and why.· Write and edit features, microcopy, error messages, automated replies, scripts, virtual agent conversations, process simplifications, How To and Help documentation.· Determine iterative content improvements by analyzing feedback.
Education
The Ohio State University
B.A., Journalism Minor: Communication
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