Dawn Cassity
Director of Client Services @Eurofins Viracor
Kansas City, MO, US
EMAILS
d••••••••@eurofins-viracor.com
MOBILE NUMBERS
+18•••••••93
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WORK HISTORY
Feb 2022 — Present
Director of Client Services @Eurofins Viracor
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Lenexa, KS, US
EDUCATION
1986 — 1988
University of Missouri-Kansas City
BBA
1982 — 1984
Longview Community College
Associates Degree
SKILLS
Quality AssuranceNet Promoter ScoreStrategic PlanningTeam BuildingManagementCall CentersProject ManagementCoachingLeadershipAccount ManagementCustomer RetentionProcess ImprovementCustomer ServiceExecutive ManagementOperations ManagementCall Center Start-UpBudgetsManaging Multiple LocationsTrainingCall Center DevelopmentCross-Functional Team LeadershipBusiness Process ImprovementBudget Management
ABOUT DAWN CASSITY
A highly experienced Customer Service and Call Center Operations Executive with strong…
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