Dawn Buffington
Thought Leader. Change Manager. Process Improver.
- Role
- Senior Manager - Benefits Services at WEX
- Location
- West Fargo, ND, US
- LinkedIn followers
- 500 followers
About Dawn Buffington
Experienced Workforce, Support, and Operations Manager with a demonstrated history of working in the software industry. Skilled in Customer Service, Technical Support, Enterprise Software, Customer Relationship Management (CRM), and Cross-functional Team Leadership. Strong program and project management professional with a B.S. focused in Business, Marketing from Minnesota State University, Moorhead.
Experience
Senior Manager - Benefits Services
Oct 2022 — Present · Fargo, ND, US
I lead a geographically distributed support team of 100+ Customer Service Representatives, Team Leads, Supervisors, and Managers. My team helps consumers with their HSA/HRA/FSA/MA Benefits plans that are managed within the WEX online portal.
Education
North Dakota State College of Science
Associate of Arts (AA), Accounting
1996 — 1998
Minnesota State Moorhead
B.S., Business, Marketing
1998 — 2001
Skills
- Customer Relationship Management (Crm)
- Technical Support
- Mentoring
- Cross-Functional Team Leadership
- Microsoft Technologies
- Cloud Computing
- Customer Service
- Sharepoint
- Solution Selling
- Program Management
- Customer Relations
- Team Management
- Vendor Management
- People Management
- Business Intelligence
- Software Project Management
- Enterprise Software
- Microsoft Products
- Team Building
- Management
- Team Leadership
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