Dawn Briggs

Store Experience Manager - Retail Stores @Marks and Spencer

London, GB

Accountable to the setting of the customer experience strategy and its execution and sustainability in all stores. Scope of role covers payment and returns across Clothing and Foods, Fitting Room experience, Specialist service areas like Bra fit, suit fit and furniture and omnichannel experience including video powered retailing. Using my vast retail experience, I lead a team to ensure our market leading strategy is clearly communicated and successfully implemented in all stores ensuing customers don\'t wait.