Dawn Bishop
Head of Visitor Services @Warner Bros. Studio Tour London
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WORK HISTORY
Head of Visitor Services @Warner Bros. Studio Tour London
Leading a dynamic team in all operational areas of the Studio Tour, delivering world class visitor and employee experiences across multiple departments - Admissions, Call Centre, Customer Services, and Duty Managers. Partnership management of partners who are integral to the overall experience - cleaning, landscaping, Security, shuttle bus service, digital guides, photography and food and beverage.
EDUCATION
City College Norwich
BA Hons 2:1, Travel & Tourism Management
University of Wolverhampton
MA, Tourism Management (Visitor Attractions)
SKILLS
ABOUT DAWN BISHOP
With over twenty five years of experience within the theme park and visitor attractions industry starting from a front line employee, gaining additional responsibility and promotion. Passionate about providing the ultimate service throughout the customer’s journey focusing on key moments of truth and a keen eye for brand presentation and quality. Strong operational focus with ability to problem solve, think quickly and resolve situations, experienced in Duty Manager roles both departmentally and site wide. Successful People Manager with proven experience in all issues relating to managing a team of wide range of abilities, skills and drive. I believe the employee\'s experience of work is just as important as the customer - happy team = happy customers. Specialties: Customer Service, brand presentation, the visitor experience, ticketing and commercial operations.
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