Dawn Aparicio

About Dawn Aparicio

I am a results-driven and collaborative Learning & Development Professional/Multi-Unit Operations Manager with a 25-year track record of successfully developing individuals, building and directing teams, and leading and educating management and front-line employees to maximize sales performance and promote continuous improvement. Throughout my career I have been recognized for my ability to design and implement innovative corporate training programs, develop, adapt, and integrate solution strategies, and craft winning environments that consistently add value, increase effectiveness, deliver measurable outcomes, enable change, and enhance organizational integrity, viability, sustainability, and growth.Since 2001, I have held positions of increasing responsibility, including General Manager, Assistant General Manager, Department Manager, and Supervisor, for Delaware North, a global food service and hospitality company. My scope of responsibility includes driving annual sales of $6M and overseeing a team of 100 direct/indirect reports, including terminal managers, supervisors, and full-time hourly associates, across 8 restaurants and 4 bars with an emphasis on delivering selling behaviors that consistently result in higher associate and customer engagement. Prior to 2001, I worked for Travel Centers of America as a Restaurant Manager.Credentials:•Certified Hospitality Department Trainer•Certified GuestPath® Master Trainer •ServSafe Allergens Certified•ServSafe Certified Instructor •ServSafe Registered Proctor•Member of the Council of Hotel and Restaurant Trainers & the Women’s Food Service ForumSpecialties:•Strategic Planning •Individual/Team Goal-Setting•Operational Leadership•Personnel Management•Frontline/Management Training •Talent/Leadership Development•Associate Engagement/Retention•Guest Service Delivery•Customer Experience•Policy/Procedural Implementation•Performance Management•Production/Process I••••••••@live.com

Experience

1. Director of Operational Support Parks and Resorts

   Delaware North

   Sep 2021 — Present

Education

• Citrus College

  Coursework Completed in General Education and Business Management

Skills

• Quality Control
• Associate Retention
• Performance Analysis
• Leadership Development
• Personnel Management
• Food Quality
• Partnership Building
• Sales Growth
• Performance Managment
• Individual Goal Setting
• Talent Development
• Menu Development
• Restaurant Management
• Food Service
• Production Improvement
• Hospitality
• Frontline Training
• Food Safety
• Procedural Implementation
• Multi-Unit Operational Management
• Pre-Opening
• Performance Measurement
• Operational Leadership
• Hospitality Industry
• Associate Engagement
• Standard Measurement
• Hospitality Management
• Process Management
• Policy Implementation
• Training
• Team Goal Setting
• Sales Forecasting
• Micros
• Relationship Building
• Resource Administration
• Process Improvement
• Resource Allocation
• Service Delivery
• Management
• Guest Service Management