Dawit G.
Technical Account Manager | Customer Success | Cloud Solutions Implementation | Microsoft 365 | Azure DevOps
- Role
- Technical Account Manager Solution Implementation Specialist at CoreView
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Dawit G.
Technical Account and Implementation Specialist with 4+ years of experience leading client onboarding, adoption, and automation initiatives across Microsoft 365 and Azure DevOps–based environments. Proven success in scaling customer success operations, reducing admin workload through automation, and collaborating with engineering teams to streamline deployments. Strong foundation in computer science and cloud platforms with a track record of improving customer retention, satisfaction, and operational efficiency.
Experience
Technical Account Manager Solution Implementation Specialist
Jan 2024 — Present · Washington, DC, US
Conducted technical and renewal reviews for MSP and enterprise clients, identifying automation opportunities that reduced admin workloads by ~70%.Hosted weekly onboarding webinars, cutting one-on-one onboarding effort by 70%+ and saving 80+ staff hours monthly.Built CoreView automation workflows for M365 offboarding, saving 25+ admin hours annually per client.
Education
Lafayette College
Bachelor of Arts - BA, Computer Science
2016 — 2021
Sandford International School
High School , International Bacceularate Diploma
2014 — 2016
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